Refunds & Return Policy

Returns
Sharp Office Mid Coast accepts returns for any unopened, unused products within 14 days of the invoice date. To qualify for a refund, please ensure all original packaging is included. Restocking fees may apply (see below), and shipping costs are non-refundable. If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and credit your account minus the original shipping costs. Shipping costs include the expenses Sharp Office Mid Coast incurred in delivering the product to you. Even if you received 'Free Shipping,' these costs will be deducted from your credit. We will cover return shipping costs only for products that are defective, damaged, or if the incorrect item was delivered.

Goods on which a change of mind return is not available

• Feminine Hygiene Items
• Rapid Antigen Tests

Damage Claims or Shortages
Any claims for damage and/or shortages must be reported within 24 hours of receipt, without exception. Please check your deliveries promptly. In the event of receiving a damaged product, contact us and provide photos of the damage to the product and packaging.

Return Process
Returning items is simple and quick. Follow these steps:

1. Contact the Sharp Office Mid Coast e customer service team via email at sales@sharpofficemc.com.au and provide:

   • A reason for each item you are returning and the action you want (e.g., replacement).
   • Confirmation/update of your contact information.
   • Additional comments, if necessary.

2. Upon receiving your request, we will usually respond within 24 business hours with a returns authorization (RA). If you are a local customer, we will inform our delivery drivers to pick up the item on their next visit. For customers outside our local area, if the product is defective, damaged, or incorrectly sent, we will arrange for collection or provide a reply-paid post bag for return. If the return is due to a change of mind, you will need to organize a trackable return at your cost.

3. Ship returns to our warehouse at 1/19 Pulteney St, Taree NSW 2430, unless otherwise directed. Include the return authorization (RA) form, as returns will not be accepted without it.

Please allow 7 to 21 days for returns to be processed and credit to be issued after the product is received at our warehouse. Credit will be issued to your account or original payment method.

Order Cancellations
Orders cannot be canceled once placed. After receiving your order, simply follow our return instructions or call customer service at (02) 6551 5800 during business hours to arrange a replacement order.

Restocking Fees
Returns due to incorrect orders or change of mind may be subject to a restocking fee of up to 20%, depending on the item type and return condition.

If you have any questions about our returns policy, please contact us at sales@sharpofficemc.com.au .